I’ve been a director/COO for about three years now and one of the things that I used to pride myself on is being one with the troops most of the time and wearing my COO hat only when things require it.
The now obvious problem is that this approach results in confusion amongst the troops and lack of clear leadership, on which many of my colleagues rely on.
I failed to recognise this myself for far too long. It was pointed out to me in a 1 on 1 meeting with a colleague. These meetings are so simple, quick and easy to do, yet they are invaluable.
Issues plague each of us every day and having an outlet for these issues, someone who cares and truly listens and wants to help is critical.
I was quick to try and delegate some of my responsibilities once I got my title, yet now I understand that not everything that can be delegated, really should be.
Truly hearing people, dedicating some time to them and reaffirming that everything is going to be ok is critical. It is not to be forgotten if long term health of the company is a concern.
It is important to take stock and recognise ones failings regularly. I am happy I started now and am very excited about the future.